NuuHaus Ltd ("NuuHaus", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (the "Site") or otherwise interact with us. It also outlines your rights regarding your personal data and how you can contact us about privacy matters. We are a company registered in England and Wales (Company No. 14731712), with our registered office at 2a The Cadcam Centre, High Force Road, Riverside Park Industrial Estate, Middlesbrough, UK. By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect various types of personal information from you in order to provide our services and improve your experience:

Information You Provide

When you fill out a contact form, request information about our bespoke home building services, or communicate with us (via email, phone, or otherwise), we collect personal data such as your name, email address, phone number, postal address, and any other information you choose to provide. This may include details related to your project interests or preferences if you share them with us.

Automatically Collected Data

When you visit our Site, we automatically collect certain information about your device and usage of the Site. This can include your IP address, browser type, device information, pages you visit, and the dates/times of your visits. We may use cookies and similar tracking technologies (like web beacons or analytics scripts) to collect this information. Cookies help us understand how users navigate our website and enable certain features (for example, keeping track of preferences). You can adjust your browser settings to refuse cookies or alert you when cookies are being used; however, some parts of our Site may not function properly without cookies.

How We Use Your Information

We use the collected information for various legitimate purposes, including:

• Providing and Improving Services: To respond to your inquiries or requests (e.g., contacting you about a custom home project or providing information you asked for) and to deliver our services. We also use data to personalize your experience and improve our Site's functionality and content.
• Marketing and Updates: To send you updates, newsletters, or marketing communications about our projects, services, or events that we believe may interest you, but only if you have consented to receive such communications. You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Analytics and Performance: To analyze how our Site is used and to monitor and improve its performance. For example, we might use Google Analytics or similar tools to understand which pages are most popular or to detect technical issues, all of which helps us enhance user experience.
• Legal Compliance and Security: To comply with applicable laws and regulations (for instance, to maintain proper business records or respond to lawful requests by public authorities), and to protect the rights, property, or safety of NuuHaus, our users, or others. This includes using personal information to prevent fraud, address technical or security issues, and enforce our Terms and Conditions.

Our use of your personal data is based on applicable legal grounds under data protection law. In most cases, the legal basis will be one of the following: your consent (for example, when you provide information through our contact form or sign up for newsletters), our legitimate interests (such as improving our services or securing our website, in a manner that does not override your privacy rights), or compliance with a legal obligation.

How We Share Your Information

We treat your personal information with care and confidentiality. We do not sell your personal data to third parties. However, we may share information in the following scenarios:

• Service Providers: We may share data with trusted third-party service providers who perform functions on our behalf to operate our business and the Site. For example, these may include website hosting companies, IT support, analytics providers, email delivery services, or customer relationship management tools. These partners are given access only to the information necessary to perform their specific services and are contractually obligated to protect your data and use it only for our specified purposes.
• Business Transfers: In the event that NuuHaus undergoes a business transaction such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that deal. We will ensure any such transfer is subject to your personal data being protected in accordance with applicable privacy laws.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (for example, a court order, subpoena, or government regulation), or when we believe disclosure is necessary to exercise or protect our legal rights, resolve disputes, or enforce our agreements and policies.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, if you contact us with an inquiry, we may retain the information you provided for our records and to follow up with you as needed. We also retain certain usage data collected via our Site (analytics data) to help us understand trends over time, but such data is typically aggregated or anonymized over the long term. When personal data is no longer needed, we will securely delete or anonymize it.

Your Rights

As an individual in the UK or other jurisdictions with data protection laws, you have certain rights regarding your personal data. Subject to certain conditions and legal exceptions, these rights may include:

• Access: You have the right to request a copy of the personal data we hold about you.
• Rectification: You have the right to ask us to correct any inaccurate or incomplete personal information.
• Erasure: You can request that we delete your personal data if, for example, it is no longer necessary for us to retain it or if you withdraw your consent (in cases where consent was the basis for processing).
• Objection and Restriction: You have the right to object to our processing of your data in certain circumstances, or ask us to restrict processing. For instance, you can object to direct marketing or ask that we limit processing while a complaint about data accuracy or processing is resolved.
• Data Portability: Where applicable, you have the right to request transfer of your personal data to you or another organization in a structured, commonly used, machine-readable format.
• Withdraw Consent: If we rely on your consent to process information, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy. We will respond to requests in accordance with applicable data protection laws. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local supervisory authority if you believe your data protection rights have been violated. However, we encourage you to contact us first so we can address your concerns directly.

Data Security

We employ appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use industry-standard security protocols and technologies to secure data during transmission (such as SSL encryption for our website) and storage. While we strive to protect your data, please note that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security. You share information with us at your own risk, but we work diligently to maintain and improve our security measures.

Cookies and Tracking Technologies

As noted, our Site uses cookies and similar technologies to enhance user experience and analyze site usage. Cookies are small text files placed on your device that allow us to remember your preferences, understand how you interact with our content, and provide features such as social media sharing (if any) or embedded videos. You can control or delete cookies through your browser settings at any time. For more detailed information on how we use cookies and how you can manage them, please refer to our Cookie Policy (or the Cookies section of this Privacy Policy). By continuing to use our Site without adjusting your browser settings to disable cookies, you consent to our use of cookies as described in this Policy.

Third-Party Websites

Our website may contain links to external websites, such as our social media pages (Instagram, Facebook, TikTok) or property listings on third-party platforms (e.g., Rightmove). If you follow these links, please be aware that these websites have their own privacy policies and we do not accept responsibility or liability for their content or practices. We recommend that you review the privacy policies of any third-party sites or services before providing any personal information to them.

Children’s Privacy

Our services and Site are not directed to children under the age of 13 (and in certain cases, under 16 for UK/EU data protection purposes). We do not knowingly collect personal information from anyone under these ages. If you are a parent or guardian and believe that a minor has provided us with personal data, please contact us immediately. We will take steps to delete such information from our records as soon as possible.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will revise the "Last updated" date at the top of this Policy. If changes are significant, we may also provide a more prominent notice (such as on our homepage or via email notification if appropriate). We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

• Email: privacy@nuuhaus.co.uk (or info@nuuhaus.co.uk)
• Postal Address: Privacy Officer, NuuHaus Ltd, 2a The Cadcam Centre, High Force Road, Riverside Park Industrial Estate, Middlesbrough, TS2 1RH, United Kingdom.